No information provided to Little Innoscents Pty Ltd will be given to any other organisation other than is necessary to complete the delivery of your order. We have implemented technology and security policies, rules and measures to protect the personal information that we have under our control. However, you should be aware that there are risks in transmitting information across the Internet. So while we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us online and individuals do so at their own risk.
Payment can be made via credit card (we only accept MasterCard or Visa), or direct deposit into financial banking institution. Upon receipt of payment, goods will be dispatched and you will be advised of the estimated delivery time.
All on-line credit card and EFT transactions are processed via the PayPal Pro secure payment gateway.
Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure. If you are concerned about conveying sensitive material to us over the Internet, you might prefer to contact us by telephone or mail. We will remove personal information from our system where it is no longer required (except where archiving is required and in order to fulfill our obligations under the Public Records Act 1973 (Vic).
All orders placed within Australia will be sent via Australia Post using their regular service. Shipping is free for orders over $70. Orders totalling under $70 will incur a shipping cost based on location and parcel weight/size. This will be calculated at checkout.
Orders are processed according to the time and date payment is received. Generally, there is a processing time of approximately 48 hours, depending on the availability of stock.
Please note that during major sales events (such as Stocktake Sale, Black Friday Sale, Boxing Day Sale), we may take an extra day or two to prepare your order.
At the time of ordering, we will provide freight quotations and estimated time for delivery and will promptly ensure all requirements are met to fulfill your order.
Freight charges are calculated subject to the method of transport (air or sea), destination, weight and/or cubic size of your parcel(s).
Refund & Return Policy
We stand by the products we sell. If for any reason you are unhappy with the quality of your purchase from our online website www.littleinnoscents.com.au, please contact us immediately and you may return the products for refund or exchange within 30 days of purchase.
We recommend that when you are returning items, that you select a delivery method that includes a tracking number for security and a record of your delivery.
Always check the contents of your delivery against the invoice provided. If there has been a discrepancy please report it to us within 2 working days of receiving your goods. All our products are checked for quality prior to dispatch, and we do our best to ensure that they are delivered to you in the same condition that they left us. If your item is damaged in transit, please contact us on firstname.lastname@example.org and attach photos of the damaged item to support your claim.
On purchasing online at www.littleinnoscents.com.au, you are accepting these terms.
Please note: If you have purchased Little Innoscents products from one of our retailers or stockists, whether online or from a retail store and wish to return or exchange an item, you must return it to the place of purchase with a copy of your receipt and you are subject the stockist’s refund and exchange policy.
If we are unable to complete your order due to a product shortage, you will be contacted within two days of placing your order to arrange alternate arrangements.
Depending on the estimated delay times, you may choose to back order your items or place your order at a later date.
If you have elected the option of placing a backorder, we will contact you prior to dispatching the goods to confirm your purchase.